FAQ
How can I contact Anime Crush?
Email us at info@anime-crush.com. We answer every message within 2 business days.
Do you ship worldwide?
We ship to the United States, Canada, the United Kingdom, Australia and many more countries. The full list is in our Shipping Policy.
How much is shipping?
Standard shipping is free on every order and arrives in 7-10 days. Priority Express (with Shipping Insurance) is $9.99, ships the next day and arrives in 2-5 days.
How long will it take to receive my order?
7-10 days from your order to your door with free Standard shipping, processing included. 2-5 days with Priority Express. You get a tracking link by email when your order ships.
Can I change or cancel my order?
Yes, free of charge, until it ships. Email info@anime-crush.com with your order number as soon as possible. Once it has shipped, you can use our 30-day free returns instead.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
What if I don't receive my order?
If your order has not arrived within 30 days, you are eligible for a full refund.
Will I be charged customs and taxes?
Prices on our site are in US Dollars and do not include import taxes. Depending on your country, duties, taxes or customs fees may be charged when your order arrives. These are set by your local customs office and are paid by the recipient. For details, please contact your local customs office.
How do I return an item?
You have 30 days from delivery and returns are free. Email info@anime-crush.com with your order number and the item(s) you want to return, and we send you a free return label within 2 business days. Full details are in our Return & Refund Policy.
What if the item(s) I received are defective, incorrect or damaged?
Email us with your order number and a photo of the item and of the shipping label. We send a free replacement or a full refund, your choice, and you do not need to send the item back.
When will I receive my refund?
Once your return reaches us, we refund you to your original payment method within 5 business days. Your bank may need a few more days to show it. If a confirmed refund has not appeared after 10 business days, check with your bank first, then email us and we will sort it out.
Email us at info@anime-crush.com. We answer every message within 2 business days.
Do you ship worldwide?
We ship to the United States, Canada, the United Kingdom, Australia and many more countries. The full list is in our Shipping Policy.
How much is shipping?
Standard shipping is free on every order and arrives in 7-10 days. Priority Express (with Shipping Insurance) is $9.99, ships the next day and arrives in 2-5 days.
How long will it take to receive my order?
7-10 days from your order to your door with free Standard shipping, processing included. 2-5 days with Priority Express. You get a tracking link by email when your order ships.
Can I change or cancel my order?
Yes, free of charge, until it ships. Email info@anime-crush.com with your order number as soon as possible. Once it has shipped, you can use our 30-day free returns instead.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
What if I don't receive my order?
If your order has not arrived within 30 days, you are eligible for a full refund.
Will I be charged customs and taxes?
Prices on our site are in US Dollars and do not include import taxes. Depending on your country, duties, taxes or customs fees may be charged when your order arrives. These are set by your local customs office and are paid by the recipient. For details, please contact your local customs office.
How do I return an item?
You have 30 days from delivery and returns are free. Email info@anime-crush.com with your order number and the item(s) you want to return, and we send you a free return label within 2 business days. Full details are in our Return & Refund Policy.
What if the item(s) I received are defective, incorrect or damaged?
Email us with your order number and a photo of the item and of the shipping label. We send a free replacement or a full refund, your choice, and you do not need to send the item back.
When will I receive my refund?
Once your return reaches us, we refund you to your original payment method within 5 business days. Your bank may need a few more days to show it. If a confirmed refund has not appeared after 10 business days, check with your bank first, then email us and we will sort it out.